Shipping charges
Shipping Policy
1. Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
(Processing times may change in the future.)
You will receive another notification once your order has been shipped.
In case of high order volume or unforeseen delays, processing times may be extended. We will notify you of any significant delays via email or phone.
2. Shipping Rates & Delivery Estimates
Nominal shipping charges are applicable.
Estimated delivery time: 7–10 business days
Note: Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or local restrictions.
3. Shipment Tracking
Once your order is shipped, you can track your shipment directly from our website.
4. Shipping Locations
We currently ship across India.
If you are located outside India and wish to place an order, please contact our support team at [your email/contact form link] for international shipping options.
5. Delayed or Lost Orders
If your order is delayed beyond the estimated time or appears lost, please contact us at [support email/phone number] with your order ID.
We will investigate the issue with our courier partner and ensure a resolution as soon as possible.
6. Damaged Packages
If your package arrives damaged, please:
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Take a clear video of the product and packaging.
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Contact us within 48 hours of delivery at [support email/phone number].
We’ll assist with a replacement or refund according to our Refund Policy.
Kaosiss Shipping Policy – Canada
Free & Flat-Rate Shipping
Enjoy free Canada-wide shipping on orders $99.99 and above (some exceptions apply).
For orders not meeting free shipping criteria, shipping is available at province-specific flat rates:
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Ontario & Quebec: $9.99
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Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, PEI, Saskatchewan: $14.99
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Newfoundland & Labrador, Northwest Territories, Yukon: $19.99
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Nunavut: $29.99
Additional Charges & Exceptions
Some items may not qualify for free or flat-rate shipping.
Additional charges may apply depending on the province.
Large/team orders may also incur extra shipping charges at our discretion.
Order Processing & Delivery
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Processing: 1–3 business days (5–10 business days during sale periods)
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Delivery: Ontario – 1–3 business days; Canada-wide – 5–7 business days
Orders are processed and shipped from our Distribution Center within 1–3 business days (non-peak season).
Please note that processing and delivery timelines are not guaranteed and exclude statutory holidays.
Shipping Services Used
We use trusted carriers such as Canada Post, UPS, Purolator, Canpar, and FleetOptics.
The shipping name displayed at checkout may differ from the actual carrier, as we select carriers at our discretion.
Important Notes
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Kaosiss manages orders until they are handed over to the shipping carrier. After that, the carrier is responsible for delivery.
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We are not liable for incorrect shipping details provided by customers.
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If an order is returned to us by the carrier, additional shipping charges may apply.
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Kaosiss is not responsible for theft or loss after delivery — customers are responsible for ensuring safe package receipt.
(Please keep an eye on your tracking updates.)
For any shipping-related questions or concerns, please visit our website or contact our support team.
We appreciate your business and aim to provide a smooth and reliable shopping experience at Kaosiss.